Be Well SHBP PROGRAM

Frequently
Asked
Questions

Most common questions

WHO CAN PARTICIPATE IN THE PROGRAM?

Members and their covered spouses enrolled in Anthem and UnitedHealthcare Commercial (non-Medicare Advantage) Plan Options can participate in the Be Well SHBP well-being program and earn incentives.

The 2022 incentives do not apply to dependent children or members enrolled Kaiser Permanente and Medicare Advantage Plan Options.

Dependent children age 18+ can complete certain program activities. Please refer to the chart below to see what you can participate in.

BE WELL SHBP BENEFITSANTHEM OR UNITEDHEALTHCARE MEMBERS AND COVERED SPOUSESANTHEM OR UNITEDHEALTHCARE DEPENDENT CHILDREN 18+
Earn Points and Reward
RealAge® Test
Sharecare App/Desktop Companion
Biometric Screening
2022 Physician Screening Form
Telephonic/Online
Well-being Coaching
Monthly Challenges and RealAge Program

CAN I UPDATE ANY MISSED DAYS FOR A MONTHLY CHALLENGE?

Yes, you can go back seven days and update trackers. The calendar allows you to view tracking trends for each health category over time to see which areas were in the green. Selecting a date within the calendar will allow you to manually add tracking data for that day. Click here to learn more.

DO I HAVE TO PHYSICALLY REDEEM MY POINTS?

Yes, you must physically redeem your points by December 15, 2022. You can redeem them for well-being incentive credits, in increments of 120, or for the Sharecare Rewards Visa® Prepaid Card. If you do not make a selection by December 15, 2022, your points will be redeemed as well-being incentive credits.

HOW DO I REDEEM MY POINTS?

To redeem your points follow the instructions below:

  • From your computer:
    • Go to BeWellSHBP.com and follow the prompts to login to Sharecare.
    • Choose the “Achieve” icon on the left side from the menu.
    • Choose the “Rewards” option and click on the SHBP 2022 Rewards Program.
    • Select the Rewards tab and click Redeem My Points. Make sure you have enabled pop-ups.
    • Select the reward of your choice (well-being incentive credits or Visa Prepaid Card) at the bottom of the page and add to your cart.
    • Click Add to cart and fill out your information to complete your order.
  • From your Android or Apple smartphone using the Sharecare app:
    • Open the app
    • Choose the “Achieve” icon from the bottom menu choices. This will open up additional menu options.
    • Choose the “Rewards” option and click on the SHBP 2022 Rewards Program.
    • Select the Rewards tab and click Redeem My Points.
    • Select the reward of your choice (well-being incentive credits or Visa Prepaid Card) at the bottom of the page and add to your cart.
    • Click Add to cart and fill out your information to complete your order.

General

HOW CAN I DELETE INFORMATION FROM MY HEALTH PROFILE?

If you feel that certain records are inaccurate or if you just want to remove them, you always have the option to remove any records with the Add/Delete functionality. You can also add information you want included in your Health Profile. Currently you can delete conditions, immunizations, medications and procedures. You must go to BeWellSHBP.com and log in to access your Health Profile. The Add/Delete functionality is also available through the Sharecare App (iOS and Android). Please see some example screens below for removing unwanted Health Profile records. If you have questions or need assistance, please call Sharecare at 888-616-6411.

I AM A KAISER PERMANENTE (KP) MEMBER. CAN I PARTICIPATE IN A SCREENING?

You are NOT eligible to participate in 2022 biometric screenings provided by Sharecare and the screening vendor, Quest Diagnostics. Kaiser Permanente is offering screenings for KP members. All biometric screenings and incentives administered by Sharecare are only available to members and their covered spouses enrolled in Anthem and UnitedHealthcare Commercial (non-Medicare Advantage) Plan Options. For questions about the KP wellness programs, resources and incentives, contact KP member services at 855-512-5997 or visit www.my.kp.org/shbp.

HOW MUCH DOES IT COST?

The program is confidential, voluntary, and offered at no additional cost to you.

HOW DO I LINK TO MY TRACKERS?

Please click here and follow the instructions for linking trackers.

RealAge® Test

IF I DON’T FINISH TAKING THE REALAGE TEST, DO I HAVE TO START OVER?

No, you can pause the RealAge Test at any time and all your answers are automatically saved so you can complete the RealAge Test at a later date.

HOW DO I REVIEW MY REALAGE RESULTS?

You can access your RealAge Test results through your Health Profile under the “You” section. There, you will find personalized recommendations and you can update your answers at any time to get a more accurate, updated RealAge.

WHAT IF I DON’T HAVE ACCESS TO A COMPUTER OR A SMARTPHONE TO COMPLETE MY REALAGE TEST?

Please contact Sharecare member services at 888-616-6411 and we will work with you on another option.

WHO CAN TAKE THE REALAGE TEST?

The RealAge Test is available to all SHBP members, covered spouses and dependent children 18 or older enrolled in Anthem and UnitedHealthcare Commercial (non-Medicare Advantage) Plan Options. Note: Dependent children 18 or older can take the RealAge Test and participate in well-being coaching, but they cannot earn incentives. Kaiser Permanente and Medicare Advantage members are not eligible to participate in the Be Well SHBP well-being program.

IS MY HEALTH INFORMATION PROTECTED?

Your privacy is ensured in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

Biometrics

HOW MUCH DOES A BIOMETRICS SCREENING COST?

There is no additional cost to SHBP members or covered spouses for participating in an SHBP-sponsored onsite biometric screening, at a Quest Diagnostics Patient Service Center, or for a screening through their physician as long as the screening is completed as part of a preventive visit with an in-network physician and properly coded as preventive. If you have your screening completed at the same time you receive other medical services or treatments (for example, a sick visit), you may have to pay co-insurance/co-pay. Some physicians might charge a fee to fax the Physician Screening Form to Sharecare. You can obtain a copy of your completed form and directly fax it to 615-349-9111 or upload it to Sharecare.

WHO ADMINISTERS THE SHBP-SPONSORED ONSITE BIOMETRIC SCREENING?

Onsite screenings are administered by Sharecare and their screening vendor, Quest Diagnostics. Sharecare protects the confidentiality of your information in compliance with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and applicable state laws.

HOW DO I PREPARE FOR THE SCREENING?

Here is how you can make sure to have a successful screening experience:

  • Although not required, we recommend fasting for at least nine hours prior to your screening; this includes all food and drinks except for water.
  • Failure to properly fast may result in inaccurate blood test results. (If you have a health condition, such as diabetes or pregnancy, or any other medical concerns, consult a doctor before fasting.)
  • Drink plenty of water to make it easier to give a sample of your blood.
  • Continue taking medications as prescribed the day of the screening.*
  • Arrive five minutes before your scheduled time.
  • Allow about 20 minutes for your screening.
    *Follow your doctor’s instructions for taking your medications, including taking them with food if necessary.

WHAT IF I DON’T SEE MY BIOMETRIC SCREENING RESULTS POSTED IN MY HEALTH PROFILE?

It can take between two to four weeks before you will see your results populated in your Health Profile. If you used a 2022 Physician Screening Form, it is also dependent on when your physician’s office faxes the results to Sharecare. To see your results, follow the below instructions:

  • From your computer:
    1. Go to BeWellSHBP.com and follow the prompts to login. (If you have not yet registered and completed your RealAge Test, you will need to do so at this time.)
    2. Choose the “You” option from the menu choices on the left. This is the last icon with the person in the circle.
    3. Click on the Health Profile to see your results.
  • From your Android or Apple smartphone using the Sharecare app:
    1. Go to BeWellSHBP.com and open the app. Follow the prompts to login. (If you have not yet registered and completed your RealAge Test, you will need to do so at this time.)
    2. Choose the “You” icon from the bottom menu choices. It is the fifth option from the right.
    3. Click on the Health Profile to see your results.

Your individual results are not shared with your employer.

WILL I BE PENALIZED FOR MY BIOMETRIC SCREENING RESULTS?

Your individual results are not shared with your employer.

CAN I GET CREDIT FOR LAB WORK DONE IN LATE 2021 IF MY PHYSICIAN USES A 2022 PHYSICIAN SCREENING FORM?

No. The screening must be completed, and the form completed and submitted to Sharecare between January 1, 2022 and November 30, 2022.

Well-being coaching

HOW CAN I UNENROLL IN WELL-BEING COACHING?

Please call 888-616-6411 and discuss with member services.

IS MY HEALTH INFORMATION PROTECTED?

Your privacy is ensured, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. On each phone call, you will be asked to verify your full name, address and date of birth to ensure Sharecare is speaking with the correct member.

WHAT ABOUT HEALTH COACHING FROM MY HEALTH PLAN?

You can participate in the Sharecare well-being coaching program in addition to any health coaching you may do through Anthem or UnitedHealthcare. Sharecare well-being coaching focuses on lifestyle changes, while your Health Plan coaching program is available to help you manage chronic health conditions. Only Sharecare’s well-being coaching helps you earn up to 240 points.

Incentives

WHERE CAN I SEE WHAT POINTS I HAVE EARNED?

To see your 2022 incentive status, follow the below instructions:

  • From your computer:
    • Go to BeWellSHBP.com and follow the prompts to login to Sharecare. (If you have not registered and completed your RealAge Test, you will need to do so at this time.)
    • Choose the “Achieve” icon on the left side from the menu.
    • Choose the “Rewards” option and click on the SHBP 2022 Rewards Program.
  • From your Android or Apple smartphone using the Sharecare app:
    • Open the app
    • Choose the “Achieve” icon from the bottom menu choices. This will open up additional menu options.
    • Choose the “Rewards” option from this screen.

WHO DO I CALL IF I HAVE A QUESTION ABOUT POINTS?

For questions about how to EARN points, call Sharecare at 888-616-6411. For questions about the amount of well-being incentive credits available for use in your Anthem MyIncentive Account (MIA), Anthem Health Reimbursement Arrangement (HRA) or your UnitedHealthcare Health Incentive Account (HIA), contact your Health Plan directly.

CAN MY SPOUSE EARN POINTS TOO?

All SHBP covered spouses are eligible to earn up to 480 points. That is a family total of up to 960 points. Note: Covered dependent children are not eligible to earn incentives.