Appeals

Level 1 – Points appeal

To file a Points Appeal, complete all applicable sections on the Level 1 – 2024 Points Appeal form, sign and date the form and submit according to the instructions on the form.

If the 2024 Incentive Action in question was not satisfied due to circumstances beyond your control, you should explain why in the space provided on the 2024 Points Appeal Form. Examples of circumstances beyond your control include, but are not limited to, the following: long-term hospital stay and hospice stay.

You should submit the form, along with the supporting documentation. An example of appropriate supporting documentation includes:

• A copy of the completed 2024 Physician Screening Form and proof that it was sent to Sharecare by December 2, 2024 (if applicable).
• A copy of the Know Your Numbers Form as proof of participation and completion of a biometric screening at an SHBP-Sponsored Screening Event.
• Print screen or take a snapshot of the incentive status when activities through the Sharecare App or online platform are complete.

Level 2 – Formal appeal

If your Level 1 – 2024 Points Appeal is denied, you may file a Formal Appeal, which must be postmarked within fifteen (15) calendar days following the date of the 2024 Level 1 – Points Appeal decision. To file a Formal Appeal, you must complete the Level 2 – 2024 Points Appeal Form and attach a copy of the 2024 Level 1- Appeal decision, along with any supporting documentation.

Generally, a decision by the Formal Appeal Committee will be issued within thirty (30) calendar days following receipt. The written notice of the decision by the Committee is the final step in the administrative proceedings and will exhaust all administrative remedies.

Exceptions

Exceptions apply to members who are unable to participate in the 2024 Be Well SHBP® well-being program due to medical conditions or circumstances beyond their control. If you feel this may apply to you please visit the link below to learn more or contact Sharecare at 888-616-6411. We will work to help find a solution that is right for you.